Non-receipt of emails

Non-receipt of emails

Receipts for payments, expiry reminders and reset password requests are all sent to the email address you registered with me. In order that your email client doesn’t treat these as spam/junk, it helps to add my two email addresses to your client list on your computer – replace (at) with the @ symbol


It is also worth logging in to your email provider’s website and adding my addresses there. This is because there have been reports of people with BT email addresses not receiving emails – and not just from my website. Occasionally it also affects people with other email providers, such as hotmail, yahoo, outlook. Huge thanks to Nick L. of Hexham Orpheus Choir, and John C. of Crescendo, who have quite independently come up with a solution.

Nick has kindly written up very clear instructions for BT addresses, but the principles also apply to other email providers. I give him thanks for letting me provide a link to them:

Instructions for allowing my emails through to you

Another reason that my emails may not get through to you

You may have installed a blocking system which issues a request to the sender to click on a link to allow the email through to you. I declare that I never click on this type of link, having once been spammed back as a result.

If you have this type of spam protection on your email program, and you want to use my site, it is your responsibility to add my email addresses to your “Safe Addresses”, or White List, to allow my emails through.