Hits: 53

Frequently Asked Questions (FAQs)


1 Subscriptions

Hits: 1

Today’s browsers have the ability to remember the login details for pages that you visit. If you happen to mistype those details, or you used different login details the last time you visited, the browser then remembers the wrong ones. When you next try to login, unless you keep an eye on the box, your browser will substitute the wrong details just as you press enter.

So, start entering your Username. If your browser substitutes something else, click in the Username box and delete the wrong characters and type in the correct ones.

Similarly, if your browser puts a series of xxxxx in the Password box, click into that box and delete all those xxxxxs, and type in your correct password.

Before pressing the Login button, tick the Remember Me box and your browser should now remember your correct details.

This is when a clearing of your browser’s cache will be useful, but this will erase your login details for all the other sites that you visit.

Hits: 0

You can choose to display your name in different ways. Choose YOUR ACCOUNT>EDIT YOUR PROFILE and click on the drop-down in the third box down: Display Name. I prefer this field to show your First name/Last name as it makes it easier for me to identify you. If you want to change your a name, simply make that change in the relevant name box. The system will add that name as an additional display choice.

Hits: 0

Responses to things such as Registration Acknowledgement and Lost your Password requests are automated, and come from john_fletcher@mac.com. Unless your email program knows about this address, it may put these responses into your spam/junk folder, or even delete them unread. So do check in all your mailboxes if it doesn’t arrive in your In-Box.

It helps to add me and my email address to your Contacts.

Hits: 0

Even though you are logged in, you will not be able to see files if:

  1. You are on a Premium page, but you only have a Free subscription;
  2. You have a paid-for subscription, but it has expired. You can check if your subscription is active by choosing YOUR ACCOUNT>YOUR MEMBERSHIP

Hits: 0

You need a paid-for subscription if you wish to access in-copyright material;
If you already have a paid-for subscription and still can’t gain access, then choose CONTACT ME

Hits: 0

The only contact information I have for you is your email address, so it is important that this is correct on your profile. Do please check it is correct by choosing YOUR ACCOUNT>EDIT YOUR PROFILE.

If it is wrong, and you have a Username that ISN’T your email address, then you can change the email on this Profile page.

It’s slightly more complicated if you use your email address as your Username. If this is the case, contact me and I can sort it out.

Hits: 1

  1. Login to your current subscription, even if it has expired;
  2. Choose: YOUR ACCOUNT>YOUR MEMBERSHIP;
  3. Click on the “Upgrade or change your subscription” link;
  4. Choose the subscription level you wish to renew/upgrade to;
  5. Scroll down to just after the Discount Code box where you should see the Privacy Policy box;
  6. Read the Privacy Policy, and tick the box;
  7. Choose your payment method;
  8. If you wish to use PayPal, it is already selected;
  9. Answer the maths question;
  10. Click on the Register button and you should be sent to PayPal.
  11. If you wish to pay by credit or debit card, select that button and enter your card details;
  12. Answer the maths question;
  13. Click on the Register button.

If the subscription level you chose is the same one as last time, your new subscription will start the day after your current one expires

If you have chosen a different subscription level from last time, my system will work out the value of any remaining unused period on your current subscription, and you will be given that as a discount on the new subscription, which will start immediately.

Hits: 0

All the information about your registration is gathered together under the YOUR ACCOUNT tab above. You need to be logged in to see this:

YOUR MEMBERSHIP: Here you will find all the details about your membership:
STATUS: Whether your account is Active, Pending, Cancelled or Expired
SUBSCRIPTION: Your subscription level, e.g Individual 1 Year
EXPIRATION: The date your subscription expires
ACTIONS: Links to Upgrade or Renew your subscription
INVOICE #, etc: Details of any payments you have made after 31 March 2017
EDIT YOUR PROFILE: Here’s where you can change your Name, Email Address or Password
UPDATE BILLING CARD; Here you change your Credit/Debit Card details
SECURITY: Here is a brief explanation of the various security measures on the site
TERMS AND CONDITIONS

Hits: 0

You know you are logged in successfully:

  • When the black Admin Bar appears across the top of the window, with your name on the right-hand side;
  • When you choose YOUR ACCOUNT>EDIT YOUR PROFILE you see your registration details

2 Usernames

Hits: 1

Today’s browsers have the ability to remember the login details for pages that you visit. If you happen to mistype those details, or you used different login details the last time you visited, the browser then remembers the wrong ones. When you next try to login, unless you keep an eye on the box, your browser will substitute the wrong details just as you press enter.

So, start entering your Username. If your browser substitutes something else, click in the Username box and delete the wrong characters and type in the correct ones.

Similarly, if your browser puts a series of xxxxx in the Password box, click into that box and delete all those xxxxxs, and type in your correct password.

Before pressing the Login button, tick the Remember Me box and your browser should now remember your correct details.

This is when a clearing of your browser’s cache will be useful, but this will erase your login details for all the other sites that you visit.

Hits: 0

Just use your email address as your username

3 Passwords

Hits: 1

Today’s browsers have the ability to remember the login details for pages that you visit. If you happen to mistype those details, or you used different login details the last time you visited, the browser then remembers the wrong ones. When you next try to login, unless you keep an eye on the box, your browser will substitute the wrong details just as you press enter.

So, start entering your Username. If your browser substitutes something else, click in the Username box and delete the wrong characters and type in the correct ones.

Similarly, if your browser puts a series of xxxxx in the Password box, click into that box and delete all those xxxxxs, and type in your correct password.

Before pressing the Login button, tick the Remember Me box and your browser should now remember your correct details.

This is when a clearing of your browser’s cache will be useful, but this will erase your login details for all the other sites that you visit.

Hits: 0

Clicking on the link the first time not only “accepts” the invite, it allows you to set your password. It also makes the link inoperative to further clicks. So if you did click on it, but didn’t fill in the password box, further clicking on it won’t work.

So do this to set your password:

  • Choose LOGIN / LOGOUT, but don’t fill in the Username/Password boxes;
  • Click on the “Lost your password?” link, which just requires your email address;
  • On receipt of your password invite, click its link, which takes you to your Profile page;
  • Enter a new password.

Hits: 0

Choose LOGIN / LOGOUT from the top menu and click on the “Lost your Password?” link, which just requires you to enter your email address. You will then be sent an email containing a link for you to follow in order to enter a new password.

Hits: 2

Choose YOUR ACCOUNT>EDIT YOUR PROFILE on top menu;
Enter your new password in the Password field, and again in the Repeat Password field

4 Group Accounts

Hits: 1

There are two broad classes of membership: Free and Paid-for. Whereas a paid-for subscription allows you access to the whole site, a Free one only gives you access to out-of-copyright music.

If you already have paid-for membership, then you already have full access, so there is no need to become a member of a group.

Once your paid-for membership expires, you can either “renew” your membership or, if you want to join a group, “upgrade or change” your membership to the Free one; you will then be allowed to join a group.

If you are already a member of a group then, again, you already have full access.

Hits: 1

Today’s email clients can be very strict about what to do with emails from an “unknown sender”, which is what I am if you are new to my site. Some just accept them into your In-Box; others will send them to spam/junk; the strictest will just delete them unread.

Have you checked your email’s spam/junk folder?

Adding my name and address to your email’s contacts helps alleviate this problem.

Hits: 0

Clicking on the link the first time not only “accepts” the invite, it allows you to set your password. It also makes the link inoperative to further clicks. So if you did click on it, but didn’t fill in the password box, further clicking on it won’t work.

So do this to set your password:

  • Choose LOGIN / LOGOUT, but don’t fill in the Username/Password boxes;
  • Click on the “Lost your password?” link, which just requires your email address;
  • On receipt of your password invite, click its link, which takes you to your Profile page;
  • Enter a new password.

Hits: 0

It’s not me or my site that is “insisting” that you use the old login details, rather it’s your browser. Modern browsers try to be helpful and remember the logins used for every site that is visited, so it is remembering the one used when you last visited my site.
On the login screen, your browser has helpfully (?) entered the Username and Password you last used.
This is easy to sort out. The next time you login, click into the Username box and delete the password that your browser has entered for you, and enter your new one (which is usually your email address). Similarly, click into the Password field and delete what you see there (usually a series of xxxxxx), and enter the password you chose.
Before clicking on the Login button, check the Remember me box. The next time you visit my site your browser will offer you the new login details.
A more drastic approach would be to clear the browser’s cache, but then it would wipe out logins for all the other sites you visit.

Hits: 0

This is usually caused by not having the correct headings in Row 1 of your .csv file. They should be:   first_name   last_name   email

This is because I have a database ready waiting for your data, with exactly these labels.

The order of the three columns isn’t critical, as long as the data corresponds to these headings.

Hits: 0

This is usually because there are invisible characters in the Rows below your last member, making it appear that you are trying=g to import more members than you actually are.

Clear the offending characters by selecting the the cell in the first column after your last member line, then dragging down for 100 or so rows; then select Delete.

Hits: 1

When you first purchase a group subscription, you use your group dashboard to add those people in your choir who you want to be members.

In the Add Group Members section you can add an individual person. Fill in the First Name, Last Name and Email boxes and click on the Add Member button. This last action sends out an Invite email to the person,

In the Import Group Members section you can import a prepared .csv file that contains the data for all your choir. Click on the Choose File button to navigate to the file on your harddrive, then click on the Import CSV button. Ensure you have prepared the file correctly (See How do I set up a .csv file). This sends out the Invite emails to all those in the .csv file.

Once added, you will see all your members listed  under the Group Members section. There is a search box which accepts either your member’s username or their email address – useful for large choirs.

For each member you will see:

  • Name
  • Email
  • Role:
    • Invited: is the Role when a person is first invited. It indicates they have been sent their group invite email.
    • Member: is the Role when a person has clicked on the link contained in their invite email. The link also takes them to their Profile page so that they can enter their own private password.
    • Admin: is the Role you can give to a “Member” if you want them to help in managing your members.
  • Actions you can take, which vary depending on what Role they currently have:
    • Remove from Group: you can apply this action to all three Roles.
    • Set as Member:
      • you can apply this action to those having the “Invited” Role. This should be applied sparingly as it invalidates the link in the invite email, clicking on which will now take them to the Home page rather than their Edit your Profile page. This is no good if they haven’t set their password. In this case advise them to use the “Lost your password?” link on the Login page.
      • you can apply this action to those having the “Admin” role, in order to remove their admin status.
    • Resend Invite: you can apply this action only to those having the “Invited” Role, to be used if the person says they have lost their invite.

 

 

Hits: 0

If you have more than a handful of people to add, it is easier to import them from a .csv file rather than adding them individually.

You need to have your choir members’ permission before you can include them as members of your group. You need just three pieces of information for each person; their first name; their last name; their email address.

You need access to a spreadsheet program such as Excel. Take the following steps to prepare your file:

  1. Row 1 is the header row. It defines the contents of the three columns you are going to use. These headers have to match exactly the headers in my program waiting for your data (it doesn’t matter what order your columns are in, as long as the data in each column matches the header):
    • Column A: first_name (note lower-case, and an underscore, not a hyphen)
    • Column B: last_name (note lower-case, and an underscore, not a hyphen)
    • Column C: email
  2. Rows 2 to whatever: your choir members’ data to match the headings.

Save the file in comma separated value (.csv) format.

Hits: 0

No. Bookmarks are attached to the login of the person who made them.

But you may link from your choir’s website to pages on my website (not directly to in-copyright MP3s; rather to the pages holding the MP3s), which is virtually the same thing.

Or you can create a dedicated choir page on my site to hold links to the pieces you are interested in

5 Group Owners

Hits: 0

You can choose to display your name in different ways. Choose YOUR ACCOUNT>EDIT YOUR PROFILE and click on the drop-down in the third box down: Display Name. I prefer this field to show your First name/Last name as it makes it easier for me to identify you. If you want to change your a name, simply make that change in the relevant name box. The system will add that name as an additional display choice.

Hits: 0

This is usually caused by not having the correct headings in Row 1 of your .csv file. They should be:   first_name   last_name   email

This is because I have a database ready waiting for your data, with exactly these labels.

The order of the three columns isn’t critical, as long as the data corresponds to these headings.

Hits: 0

This is usually because there are invisible characters in the Rows below your last member, making it appear that you are trying=g to import more members than you actually are.

Clear the offending characters by selecting the the cell in the first column after your last member line, then dragging down for 100 or so rows; then select Delete.

Hits: 1

When you first purchase a group subscription, you use your group dashboard to add those people in your choir who you want to be members.

In the Add Group Members section you can add an individual person. Fill in the First Name, Last Name and Email boxes and click on the Add Member button. This last action sends out an Invite email to the person,

In the Import Group Members section you can import a prepared .csv file that contains the data for all your choir. Click on the Choose File button to navigate to the file on your harddrive, then click on the Import CSV button. Ensure you have prepared the file correctly (See How do I set up a .csv file). This sends out the Invite emails to all those in the .csv file.

Once added, you will see all your members listed  under the Group Members section. There is a search box which accepts either your member’s username or their email address – useful for large choirs.

For each member you will see:

  • Name
  • Email
  • Role:
    • Invited: is the Role when a person is first invited. It indicates they have been sent their group invite email.
    • Member: is the Role when a person has clicked on the link contained in their invite email. The link also takes them to their Profile page so that they can enter their own private password.
    • Admin: is the Role you can give to a “Member” if you want them to help in managing your members.
  • Actions you can take, which vary depending on what Role they currently have:
    • Remove from Group: you can apply this action to all three Roles.
    • Set as Member:
      • you can apply this action to those having the “Invited” Role. This should be applied sparingly as it invalidates the link in the invite email, clicking on which will now take them to the Home page rather than their Edit your Profile page. This is no good if they haven’t set their password. In this case advise them to use the “Lost your password?” link on the Login page.
      • you can apply this action to those having the “Admin” role, in order to remove their admin status.
    • Resend Invite: you can apply this action only to those having the “Invited” Role, to be used if the person says they have lost their invite.

 

 

Hits: 0

If you have more than a handful of people to add, it is easier to import them from a .csv file rather than adding them individually.

You need to have your choir members’ permission before you can include them as members of your group. You need just three pieces of information for each person; their first name; their last name; their email address.

You need access to a spreadsheet program such as Excel. Take the following steps to prepare your file:

  1. Row 1 is the header row. It defines the contents of the three columns you are going to use. These headers have to match exactly the headers in my program waiting for your data (it doesn’t matter what order your columns are in, as long as the data in each column matches the header):
    • Column A: first_name (note lower-case, and an underscore, not a hyphen)
    • Column B: last_name (note lower-case, and an underscore, not a hyphen)
    • Column C: email
  2. Rows 2 to whatever: your choir members’ data to match the headings.

Save the file in comma separated value (.csv) format.

Hits: 0

No. Bookmarks are attached to the login of the person who made them.

But you may link from your choir’s website to pages on my website (not directly to in-copyright MP3s; rather to the pages holding the MP3s), which is virtually the same thing.

Or you can create a dedicated choir page on my site to hold links to the pieces you are interested in

6 Group Members

Hits: 1

There are two broad classes of membership: Free and Paid-for. Whereas a paid-for subscription allows you access to the whole site, a Free one only gives you access to out-of-copyright music.

If you already have paid-for membership, then you already have full access, so there is no need to become a member of a group.

Once your paid-for membership expires, you can either “renew” your membership or, if you want to join a group, “upgrade or change” your membership to the Free one; you will then be allowed to join a group.

If you are already a member of a group then, again, you already have full access.

Hits: 0

You can choose to display your name in different ways. Choose YOUR ACCOUNT>EDIT YOUR PROFILE and click on the drop-down in the third box down: Display Name. I prefer this field to show your First name/Last name as it makes it easier for me to identify you. If you want to change your a name, simply make that change in the relevant name box. The system will add that name as an additional display choice.

Hits: 1

Today’s email clients can be very strict about what to do with emails from an “unknown sender”, which is what I am if you are new to my site. Some just accept them into your In-Box; others will send them to spam/junk; the strictest will just delete them unread.

Have you checked your email’s spam/junk folder?

Adding my name and address to your email’s contacts helps alleviate this problem.

Hits: 0

Clicking on the link the first time not only “accepts” the invite, it allows you to set your password. It also makes the link inoperative to further clicks. So if you did click on it, but didn’t fill in the password box, further clicking on it won’t work.

So do this to set your password:

  • Choose LOGIN / LOGOUT, but don’t fill in the Username/Password boxes;
  • Click on the “Lost your password?” link, which just requires your email address;
  • On receipt of your password invite, click its link, which takes you to your Profile page;
  • Enter a new password.

Hits: 0

It’s not me or my site that is “insisting” that you use the old login details, rather it’s your browser. Modern browsers try to be helpful and remember the logins used for every site that is visited, so it is remembering the one used when you last visited my site.
On the login screen, your browser has helpfully (?) entered the Username and Password you last used.
This is easy to sort out. The next time you login, click into the Username box and delete the password that your browser has entered for you, and enter your new one (which is usually your email address). Similarly, click into the Password field and delete what you see there (usually a series of xxxxxx), and enter the password you chose.
Before clicking on the Login button, check the Remember me box. The next time you visit my site your browser will offer you the new login details.
A more drastic approach would be to clear the browser’s cache, but then it would wipe out logins for all the other sites you visit.

7 Emails

Hits: 1

Today’s email clients can be very strict about what to do with emails from an “unknown sender”, which is what I am if you are new to my site. Some just accept them into your In-Box; others will send them to spam/junk; the strictest will just delete them unread.

Have you checked your email’s spam/junk folder?

Adding my name and address to your email’s contacts helps alleviate this problem.

Hits: 0

Responses to things such as Registration Acknowledgement and Lost your Password requests are automated, and come from john_fletcher@mac.com. Unless your email program knows about this address, it may put these responses into your spam/junk folder, or even delete them unread. So do check in all your mailboxes if it doesn’t arrive in your In-Box.

It helps to add me and my email address to your Contacts.

Hits: 0

Clicking on the link the first time not only “accepts” the invite, it allows you to set your password. It also makes the link inoperative to further clicks. So if you did click on it, but didn’t fill in the password box, further clicking on it won’t work.

So do this to set your password:

  • Choose LOGIN / LOGOUT, but don’t fill in the Username/Password boxes;
  • Click on the “Lost your password?” link, which just requires your email address;
  • On receipt of your password invite, click its link, which takes you to your Profile page;
  • Enter a new password.

Hits: 0

The only contact information I have for you is your email address, so it is important that this is correct on your profile. Do please check it is correct by choosing YOUR ACCOUNT>EDIT YOUR PROFILE.

If it is wrong, and you have a Username that ISN’T your email address, then you can change the email on this Profile page.

It’s slightly more complicated if you use your email address as your Username. If this is the case, contact me and I can sort it out.

8 Bookmarks

Hits: 0

No. Bookmarks are attached to the login of the person who made them.

But you may link from your choir’s website to pages on my website (not directly to in-copyright MP3s; rather to the pages holding the MP3s), which is virtually the same thing.

Or you can create a dedicated choir page on my site to hold links to the pieces you are interested in


If you can’t find the answer to your question here, then contact me directly: choose HELP>CONTACT ME.