This is usually caused by using an older Apple device which has iOS9 or before. The payments section of my site has had to be re-written to comply with the GDPR and Strong Customer Authentication (SCA) legislation.

Either update to iOS10 or later, or use a device which does have iOS10 or later.

Occasionally the only way I can get you logged in is to reset your registration. This also seems to help if you are being continually logged out.

Please make sure that in your browser settings you have cookies enabled.

I flush out your registration on my system and set you a Temporary Password. You now have to flush out your old details on your computer, so please follow these steps to get back in:

1. I will have sent you your Username and a Temporary Password. I will have tested them here to check that they work.
2. Open up a second window on my site, so that you can keep these instructions open.
3. Choose LOGIN / LOGOUT, but before logging in with those details be aware that your browser may have already filled in the Username and Password boxes on the login screen. It’s easy to check that your Username is correct, but not so the Password, as it displays it as a series of xxxxx or ……. If this is the case, click into those two boxes and carefully delete all the characters that are in there before entering your login details.
4. Do not click on the Remember me box.
5. Click on the Login button.
6. You know you are fully logged in when a black stripe appears across the top of the window with, on a desktop or laptop, your name on the right-hand side; on a mobile device you may see a head and shoulders icon, clicking which will show you your name.
7. It is wise to use these login details for a few times to ensure that you can navigate the site successfully.
8. If you want a different password, please let me know and I will set it for you.
9. Some people have been reporting that the Remember me box doesn’t always do what it says. Again, this function relies on cookies being enabled in your browser. Once you know you can login successfully, the next time you do so you can click on the Remember Me box so that your browser will, in future, remember your correct login details, and will pre-fill the Username and Password boxes for you. If your Remember me box fails to work, you will just not have to use it.

There are two options if you wish to leave a group:

1. Choose YOUR ACCOUNT>YOUR MEMBERSHIP and click on the “Leave the group” link;
2. Ask the Group Owner to remove you from the group.

When your subscription has expired, you can do the following:

1. You can renew it: login in to your expired subscription, then choose YOUR ACCOUNT>YOUR MEMBERSHIP and click on the “Upgrade your subscription” link;
2. You may wish to join a choir’s group account rather than have your own individual account: login in to your expired subscription, then choose YOUR ACCOUNT>YOUR MEMBERSHIP and click on the “Upgrade your subscription” link. Choose the Individual – Free option (it should already be selected). Your subscription is then eligible for joining a group account. Ask the group owner of the account you wish to be a member of to invite you to join that group;
3. You may want me to delete your subscription and your details entirely. Choose HELP>CONTACT ME and tell me that you want me to remove you entirely from my database.

Even though you are logged in, you will not be able to see files if:

1. You are on a Premium page, but you only have a Free subscription;
2. You have a paid-for subscription, but it has expired. You can check if your subscription is active by choosing YOUR ACCOUNT>YOUR MEMBERSHIP

You know you are logged in successfully when:

1. On a desktop or laptop computer, a black stripe appears across the top of the window, with your name on the right-hand side;
2. On a mobile device, you may see a person icon on the right-hand side, clicking on which will show you your name;
3. When you choose YOUR ACCOUNT>YOUR MEMBERSHIP you see your status, subscription level and, for a paid-for subscription, the expiry date;
4. When you choose YOUR ACCOUNT>EDIT YOUR PROFILE you see your registration details

You can choose to display your name in different ways. Choose YOUR ACCOUNT>EDIT YOUR PROFILE and click on the drop-down in the third box down: Display Name. I prefer this field to show your First name/Last name as it makes it easier for me to identify you. If you want to change your name, simply make that change in the relevant name box. The system will add that name as an additional display choice.

1. Login to your current subscription, even if it has expired;
2. Choose: YOUR ACCOUNT>YOUR MEMBERSHIP;
3. Click on the “Upgrade or change your subscription” link;
4. Choose the subscription level you wish to renew/upgrade to;
5. Scroll down to just after the Discount Code box where you should see the Privacy Policy box;
6. Read the Privacy Policy, and tick the box;
7. Likewise with accepting the Terms and Conditions;
8. Choose your payment method;
9. If you wish to use PayPal, it is already selected;
10. Click on the Register button and you should be sent to PayPal;
11. If you wish to pay by credit or debit card, select that button and enter your card details;
12. Click on the Register button.

If the subscription level you chose is the same one as last time, your new subscription will start the day after your current one expires

If you have chosen a different subscription level from last time, my system will work out the value of any remaining unused period on your current subscription, and you will be given that as a discount on the new subscription, which will start immediately.

You need a paid-for subscription if you wish to access in-copyright material;
If you already have a paid-for subscription and still can’t gain access, then choose CONTACT ME

Today’s browsers have the ability to remember the login details for pages that you visit. If you happen to mistype those details, or you used different login details the last time you visited, the browser then remembers the wrong ones. When you next try to login, unless you keep an eye on the box, your browser will substitute the wrong details just as you press enter.

So, start entering your Username. If your browser substitutes something else, click in the Username box and delete the wrong characters and type in the correct ones.

Similarly, if your browser puts a series of xxxxx in the Password box, click into that box and delete all those xxxxxs, and type in your correct password.

Before pressing the Login button, tick the Remember Me box and your browser should now remember your correct details.

This is when a clearing of your browser’s cache will be useful, but this will erase your login details for all the other sites that you visit.

The only contact information I have for you is your email address, so it is important that this is correct on your profile. Do please check it is correct by choosing YOUR ACCOUNT>EDIT YOUR PROFILE.

If it is wrong, and you have a Username that ISN’T your email address, then you can change the email on this Profile page.

It’s slightly more complicated if you use your email address as your Username. If this is the case, contact me and I can sort it out.

Responses to things such as Registration Acknowledgement and Lost your Password requests are automated, and come from my website.

Please add me to your email contacts so that your system recognises my addresses, replacing  (at)  with the symbol @:

john_fletcher (at) mac.com
rehearsalfiles (at) johnfletchermusic.org

There have been reports of people with BT email addresses not receiving emails – not just from my website. Huge thanks to Nick L. of Hexham Orpheus Choir, and John C. of Crescendo, who have quite independently come up with a solution.

Nick has kindly written up very clear instructions, and I give him thanks for letting me provide a link to them:

http://hexham-orpheus-choir.org.uk/btinternet-email/

Also check that I have your correct email address: choose YOUR ACCOUNT>EDIT YOUR PROFILE, where you can amend it if it is incorrect.

All the information about your registration is gathered together under the YOUR ACCOUNT tab. You need to be logged in to see this:

YOUR MEMBERSHIP: Here you will find all the details about your membership:
STATUS: Whether your account is Active, Pending, Cancelled or Expired
SUBSCRIPTION: Your subscription level, e.g Individual 1 Year
EXPIRATION: The date your subscription expires
ACTIONS: Links to Upgrade or Renew your subscription

If you are a member of a group, you will see the group’s details instead of your own. There is also the option to Leave the Group.

INVOICE #, etc: Details of any payments you have made after 31 March 2017
EDIT YOUR PROFILE: Here’s where you can change your Name, Email Address or Password
SECURITY: Here is a brief explanation of the various security measures on the site
TERMS AND CONDITIONS

Today’s browsers have the ability to remember the login details for pages that you visit. If you happen to mistype those details, or you used different login details the last time you visited, the browser then remembers the wrong ones. When you next try to login, unless you keep an eye on the box, your browser will substitute the wrong details just as you press enter.

So, start entering your Username. If your browser substitutes something else, click in the Username box and delete the wrong characters and type in the correct ones.

Similarly, if your browser puts a series of xxxxx in the Password box, click into that box and delete all those xxxxxs, and type in your correct password.

Before pressing the Login button, tick the Remember Me box and your browser should now remember your correct details.

This is when a clearing of your browser’s cache will be useful, but this will erase your login details for all the other sites that you visit.

Just use your email address as your username

Occasionally the only way I can get you logged in is to reset your registration. This also seems to help if you are being continually logged out.

Please make sure that in your browser settings you have cookies enabled.

I flush out your registration on my system and set you a Temporary Password. You now have to flush out your old details on your computer, so please follow these steps to get back in:

1. I will have sent you your Username and a Temporary Password. I will have tested them here to check that they work.
2. Open up a second window on my site, so that you can keep these instructions open.
3. Choose LOGIN / LOGOUT, but before logging in with those details be aware that your browser may have already filled in the Username and Password boxes on the login screen. It’s easy to check that your Username is correct, but not so the Password, as it displays it as a series of xxxxx or ……. If this is the case, click into those two boxes and carefully delete all the characters that are in there before entering your login details.
4. Do not click on the Remember me box.
5. Click on the Login button.
6. You know you are fully logged in when a black stripe appears across the top of the window with, on a desktop or laptop, your name on the right-hand side; on a mobile device you may see a head and shoulders icon, clicking which will show you your name.
7. It is wise to use these login details for a few times to ensure that you can navigate the site successfully.
8. If you want a different password, please let me know and I will set it for you.
9. Some people have been reporting that the Remember me box doesn’t always do what it says. Again, this function relies on cookies being enabled in your browser. Once you know you can login successfully, the next time you do so you can click on the Remember Me box so that your browser will, in future, remember your correct login details, and will pre-fill the Username and Password boxes for you. If your Remember me box fails to work, you will just not have to use it.

If you can’t get your password to work, contact me and I will flush out your registration and give you a temporary password, together with your Username.

Login with these details; I will have tried them on my own computer to ensure that they work.

Note that your browser may have already filled in the Username/Password boxes, remembered from when you last logged in, but these details may be incorrect. So click into the boxes and carefully delete everything in them before entering your login details.

You will know you are fully logged in when, on a desktop or laptop, a black stripe appears across the top of the window, with your name on the right-hand side. On a mobile device you may see a person icon on the right, clicking on which will reveal your name.

Once you are happy you are logged in, you should change the temporary password: choose YOUR ACCOUNT>EDIT YOUR PROFILE and enter a new password into the two boxes on that page.

When you know you can login successfully, the next time you do so you can click the Remember Me box on the login page; your browser will then pre-fill the boxes with the correct details each time you visit the login page.

Clicking on the link the first time not only “accepts” the invite, it allows you to set your password. It also makes the link inoperative to further clicks. So if you did click on it, but didn’t fill in the password box, further clicking on it won’t work.

So do this to set your password:

• Choose LOGIN / LOGOUT, but don’t fill in the Username/Password boxes;
• Click on the “Lost your password?” link, which just requires your email address;
• On receipt of your password invite, click its link, which takes you to your Profile page;
• Enter a new password.

Today’s browsers have the ability to remember the login details for pages that you visit. If you happen to mistype those details, or you used different login details the last time you visited, the browser then remembers the wrong ones. When you next try to login, unless you keep an eye on the box, your browser will substitute the wrong details just as you press enter.

So, start entering your Username. If your browser substitutes something else, click in the Username box and delete the wrong characters and type in the correct ones.

Similarly, if your browser puts a series of xxxxx in the Password box, click into that box and delete all those xxxxxs, and type in your correct password.

Before pressing the Login button, tick the Remember Me box and your browser should now remember your correct details.

This is when a clearing of your browser’s cache will be useful, but this will erase your login details for all the other sites that you visit.

Choose YOUR ACCOUNT>EDIT YOUR PROFILE on top menu;
Enter your new password in the Password field, and again in the Repeat Password field

Choose LOGIN / LOGOUT from the top menu and click on the “Lost your Password?” link, which just requires you to enter your email address. You will then be sent an email containing a link for you to follow in order to enter a new password.

If you have more than a handful of people to add, it is easier to import them from a .csv file rather than adding them individually.

You need to have your choir members’ permission before you can include them as members of your group. You need just three pieces of information for each person; their first name; their last name; their email address.

You need access to a spreadsheet program such as Excel. Take the following steps to prepare your file:

1. Row 1 is the header row. It defines the contents of the three columns you are going to use. These headers have to match exactly the headers in my program waiting for your data (it doesn’t matter what order your columns are in, as long as the data in each column matches the header):
   • Column A: first_name (note lower-case, and an underscore, not a hyphen)
   • Column B: last_name (note lower-case, and an underscore, not a hyphen)
   • Column C: email
2. Rows 2 to whatever: your choir members’ data to match the headings.

Save the file in comma separated value (.csv) format.

When you first purchase a group subscription, you use your group dashboard to add those people in your group who you want to be members.

You access the Dashboard by logging in, then clicking on the GROUP OWNERS’ DASHBOARD link which is available on the right-hand side of every page, just below the Search Boxes

In the Add Group Members section you can add an individual person. Fill in the First Name, Last Name and Email boxes and click on the Add Member button. This last action sends out an Invite email to the person,

In the Import Group Members section you can import a prepared .csv file that contains the data for all your choir. Click on the Choose File button to navigate to the file on your harddrive, then click on the Import CSV button. Ensure you have prepared the file correctly (See How do I set up a .csv file). This sends out the Invite emails to all those in the .csv file. Click here to see the pro-forma email that gets sent out to your members.

Once added, you will see all your members listed under the Group Members section. There is a search box which accepts either your member’s username or their email address – useful for large choirs.

If a member you have added was already a subscriber to my site, my system will pull over the information it already holds. An invitation email will still be sent.

For each member you will see:

• Name
• Email
• Role:
  • Invited: is the Role when a person is first invited. It indicates they have been sent their group invite email, but that they haven’t yet responded to the invite.
  • Member: is the Role when a person has clicked on the link contained in their invite email, which link also takes them to their Profile page so that they can enter their own private password.
  • Admin: is the Role you can give to a “Member” if you want them to help in managing your members.
• Actions you can take, which vary depending on what Role they currently have:
  • Remove from Group: you can apply this action to all three Roles.
  • Set as Member:
    • you can apply this action to those having the “Invited” Role. This should be applied sparingly as it invalidates the link in the invite email, clicking on which will now take them to the Home page rather than their Edit your Profile page. This is no good if they haven’t set their password. In this case advise them to use the “Lost your password?” link on the Login page.
    • you can apply this action to those having the “Admin” role, in order to remove their admin status.
  • Resend Invite: you can apply this action only to those having the “Invited” Role, to be used if the person says they have lost their invite.

There are three further sections to the Dashboard:

1. Add Group Member
2. Import Group Members
3. Group Settings

These sections are self-contained so click on its relevant button to complete your task before proceeding to another section.

There are two broad classes of membership: Free and Paid-for. Whereas a paid-for subscription allows you access to the whole site, a Free one only gives you access to out-of-copyright music.

If you already have paid-for membership, then you already have full access, so there is no need to become a member of a group.

Once your paid-for membership expires, you can either “renew” your membership or, if you want to join a group, “upgrade or change” your membership to the Free one; you will then be allowed to join a group.

If you are already a member of a group then, again, you already have full access.

Clicking on the link the first time not only “accepts” the invite, it allows you to set your password. It also makes the link inoperative to further clicks. So if you did click on it, but didn’t fill in the password box, further clicking on it won’t work.

So do this to set your password:

• Choose LOGIN / LOGOUT, but don’t fill in the Username/Password boxes;
• Click on the “Lost your password?” link, which just requires your email address;
• On receipt of your password invite, click its link, which takes you to your Profile page;
• Enter a new password.

Today’s email clients can be very strict about what to do with emails from an “unknown sender”, which is what I am if you are new to my site. Some just accept them into your In-Box; others will send them to spam/junk; the strictest will just delete them unread.

Have you checked your email’s spam/junk mailbox?

It may help to add my name and email address to your contacts: system-sent emails from rehearsalfiles (at) johnfletchermusic.org, with a Reply-To my personal address: john_fletcher (at) mac.com

Check with the Group Owner that they definitely have your correct email address.

This is usually caused by not having the correct headings in Row 1 of your .csv file. They should be:   first_name   last_name   email

This is because I have a database ready waiting for your data, with exactly these labels.

The order of the three columns isn’t critical, as long as the data corresponds to these headings.

This is usually because there are invisible characters in the Rows below your last member, making it appear that you are trying=g to import more members than you actually are.

Clear the offending characters by selecting the the cell in the first column after your last member line, then dragging down for 100 or so rows; then select Delete.

Short answer: contact me with all the details of the member concerned.

Long answer: It all depends what the member’s Username is. If it is the same as the email address then I will need to delete the member entirely. They then need to be re-added using their new email address.

However, it isn’t possible for you to see a members’ Username, so please contact me and I will sort it out.

You can choose to display your name in different ways. Choose YOUR ACCOUNT>EDIT YOUR PROFILE and click on the drop-down in the third box down: Display Name. I prefer this field to show your First name/Last name as it makes it easier for me to identify you. If you want to change your name, simply make that change in the relevant name box. The system will add that name as an additional display choice.

If you have more than a handful of people to add, it is easier to import them from a .csv file rather than adding them individually.

You need to have your choir members’ permission before you can include them as members of your group. You need just three pieces of information for each person; their first name; their last name; their email address.

You need access to a spreadsheet program such as Excel. Take the following steps to prepare your file:

1. Row 1 is the header row. It defines the contents of the three columns you are going to use. These headers have to match exactly the headers in my program waiting for your data (it doesn’t matter what order your columns are in, as long as the data in each column matches the header):
   • Column A: first_name (note lower-case, and an underscore, not a hyphen)
   • Column B: last_name (note lower-case, and an underscore, not a hyphen)
   • Column C: email
2. Rows 2 to whatever: your choir members’ data to match the headings.

Save the file in comma separated value (.csv) format.

When you first purchase a group subscription, you use your group dashboard to add those people in your group who you want to be members.

You access the Dashboard by logging in, then clicking on the GROUP OWNERS’ DASHBOARD link which is available on the right-hand side of every page, just below the Search Boxes

In the Add Group Members section you can add an individual person. Fill in the First Name, Last Name and Email boxes and click on the Add Member button. This last action sends out an Invite email to the person,

In the Import Group Members section you can import a prepared .csv file that contains the data for all your choir. Click on the Choose File button to navigate to the file on your harddrive, then click on the Import CSV button. Ensure you have prepared the file correctly (See How do I set up a .csv file). This sends out the Invite emails to all those in the .csv file. Click here to see the pro-forma email that gets sent out to your members.

Once added, you will see all your members listed under the Group Members section. There is a search box which accepts either your member’s username or their email address – useful for large choirs.

If a member you have added was already a subscriber to my site, my system will pull over the information it already holds. An invitation email will still be sent.

For each member you will see:

• Name
• Email
• Role:
  • Invited: is the Role when a person is first invited. It indicates they have been sent their group invite email, but that they haven’t yet responded to the invite.
  • Member: is the Role when a person has clicked on the link contained in their invite email, which link also takes them to their Profile page so that they can enter their own private password.
  • Admin: is the Role you can give to a “Member” if you want them to help in managing your members.
• Actions you can take, which vary depending on what Role they currently have:
  • Remove from Group: you can apply this action to all three Roles.
  • Set as Member:
    • you can apply this action to those having the “Invited” Role. This should be applied sparingly as it invalidates the link in the invite email, clicking on which will now take them to the Home page rather than their Edit your Profile page. This is no good if they haven’t set their password. In this case advise them to use the “Lost your password?” link on the Login page.
    • you can apply this action to those having the “Admin” role, in order to remove their admin status.
  • Resend Invite: you can apply this action only to those having the “Invited” Role, to be used if the person says they have lost their invite.

There are three further sections to the Dashboard:

1. Add Group Member
2. Import Group Members
3. Group Settings

These sections are self-contained so click on its relevant button to complete your task before proceeding to another section.

This is usually caused by not having the correct headings in Row 1 of your .csv file. They should be:   first_name   last_name   email

This is because I have a database ready waiting for your data, with exactly these labels.

The order of the three columns isn’t critical, as long as the data corresponds to these headings.

This is usually because there are invisible characters in the Rows below your last member, making it appear that you are trying=g to import more members than you actually are.

Clear the offending characters by selecting the the cell in the first column after your last member line, then dragging down for 100 or so rows; then select Delete.

There are two options if you wish to leave a group:

1. Choose YOUR ACCOUNT>YOUR MEMBERSHIP and click on the “Leave the group” link;
2. Ask the Group Owner to remove you from the group.

You can choose to display your name in different ways. Choose YOUR ACCOUNT>EDIT YOUR PROFILE and click on the drop-down in the third box down: Display Name. I prefer this field to show your First name/Last name as it makes it easier for me to identify you. If you want to change your name, simply make that change in the relevant name box. The system will add that name as an additional display choice.

There are two broad classes of membership: Free and Paid-for. Whereas a paid-for subscription allows you access to the whole site, a Free one only gives you access to out-of-copyright music.

If you already have paid-for membership, then you already have full access, so there is no need to become a member of a group.

Once your paid-for membership expires, you can either “renew” your membership or, if you want to join a group, “upgrade or change” your membership to the Free one; you will then be allowed to join a group.

If you are already a member of a group then, again, you already have full access.

Clicking on the link the first time not only “accepts” the invite, it allows you to set your password. It also makes the link inoperative to further clicks. So if you did click on it, but didn’t fill in the password box, further clicking on it won’t work.

So do this to set your password:

• Choose LOGIN / LOGOUT, but don’t fill in the Username/Password boxes;
• Click on the “Lost your password?” link, which just requires your email address;
• On receipt of your password invite, click its link, which takes you to your Profile page;
• Enter a new password.

Today’s email clients can be very strict about what to do with emails from an “unknown sender”, which is what I am if you are new to my site. Some just accept them into your In-Box; others will send them to spam/junk; the strictest will just delete them unread.

Have you checked your email’s spam/junk mailbox?

It may help to add my name and email address to your contacts: system-sent emails from rehearsalfiles (at) johnfletchermusic.org, with a Reply-To my personal address: john_fletcher (at) mac.com

Check with the Group Owner that they definitely have your correct email address.

Clicking on the link the first time not only “accepts” the invite, it allows you to set your password. It also makes the link inoperative to further clicks. So if you did click on it, but didn’t fill in the password box, further clicking on it won’t work.

So do this to set your password:

• Choose LOGIN / LOGOUT, but don’t fill in the Username/Password boxes;
• Click on the “Lost your password?” link, which just requires your email address;
• On receipt of your password invite, click its link, which takes you to your Profile page;
• Enter a new password.

Today’s email clients can be very strict about what to do with emails from an “unknown sender”, which is what I am if you are new to my site. Some just accept them into your In-Box; others will send them to spam/junk; the strictest will just delete them unread.

Have you checked your email’s spam/junk mailbox?

It may help to add my name and email address to your contacts: system-sent emails from rehearsalfiles (at) johnfletchermusic.org, with a Reply-To my personal address: john_fletcher (at) mac.com

Check with the Group Owner that they definitely have your correct email address.

The only contact information I have for you is your email address, so it is important that this is correct on your profile. Do please check it is correct by choosing YOUR ACCOUNT>EDIT YOUR PROFILE.

If it is wrong, and you have a Username that ISN’T your email address, then you can change the email on this Profile page.

It’s slightly more complicated if you use your email address as your Username. If this is the case, contact me and I can sort it out.

Responses to things such as Registration Acknowledgement and Lost your Password requests are automated, and come from my website.

Please add me to your email contacts so that your system recognises my addresses, replacing  (at)  with the symbol @:

john_fletcher (at) mac.com
rehearsalfiles (at) johnfletchermusic.org

There have been reports of people with BT email addresses not receiving emails – not just from my website. Huge thanks to Nick L. of Hexham Orpheus Choir, and John C. of Crescendo, who have quite independently come up with a solution.

Nick has kindly written up very clear instructions, and I give him thanks for letting me provide a link to them:

http://hexham-orpheus-choir.org.uk/btinternet-email/

Also check that I have your correct email address: choose YOUR ACCOUNT>EDIT YOUR PROFILE, where you can amend it if it is incorrect.

No, but every web browser has a similar function, called either Bookmarks or Favourites. Simply create Bookmark/Favourite folders in your browser, then when you have found a page on my site that you know you will want to keep returning to, just add that page to your Bookmarks/Favourites.